Shipping & Returns Policy

We want you to love your Capturedly purchase.

If for any reason you’re not satisfied with your order, please contact us and we’ll do our best to make it right.

Refunds & Replacements

• If your item arrives damaged or defective, we offer a full refund or replacement.

• Please contact us within 14 days of receiving your order, including photos of the issue.

• As our products are custom-made and personalised, we are unable to offer refunds for change-of-mind or errors made during the customisation process.

Shipping

• Orders are produced and shipped once your custom design is finalised.

• Shipping times may vary depending on location and production schedules.

If you have any questions at all, feel free to reach out — we’re always happy to help.